Aoife Kelly
Hi, I love the look of the apartment. Would a viewing on Thursday afternoon be possible?
EVERY MESSAGE HAS A NEXT STEP
Conversations
Keep the enquiry, the conversation and the follow-up in the same picture.
Inbox
Your agency, togetherA viewing at Pembroke LaneFollow up
14 Pembroke Lane · Letting
Interactive example · Select a record to explore. Changes stay in this page.
Connected to the work around it.
An agency inbox is a working queue. Proply brings email, call and WhatsApp records into a shared view, with an owner, a status and a place for the next step. Open the conversation without losing the work around it.
Explore it with your teamThe details that make a difference.
A queue you can work through
Filter by channel, assignment or status. Move between work that needs attention, scheduled follow-ups and completed conversations.
The conversation in view
Read the message history, sender and attachment count. Keep the original enquiry close while reviewing a proposed reply.
A connection to the case
Bring relevant conversations into the agency case. Shared email access follows case admission and the member’s permissions.
FROM FIRST STEP TO NEXT STEP
How it fits into the day.
- 01
Find the work
Start with the shared inbox or your assigned conversations and open the item that needs attention.
- 02
Read the context
Follow the exchange and check the related case before deciding what the person needs next.
- 03
Make the next step clear
Set a follow-up, update the conversation status or pass the work to an authorised colleague.
Where this is today.
The current Ireland pilot uses sample conversations. Live ingestion, calls and replies remain paused while provider and release checks are completed.
Our Ireland pilot approachKeep exploring.
START WITH YOUR WORKFLOW
Let’s see where Proply fits.
A practical walkthrough, built around your agency’s day.